Home Forums Community Forum How to reset purchase code?I deleted the previous website

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • xiaoyu
    Participant
    Post count: 13

    Hello, I’m sorry to disturb you. The host I bought is BLuehost, and I use Avada on their host, but now the website has been deleted by me. I have to remind me to enter the purchase code when I create a new website, but I didn’t exit the purchase code before. What should I do in this case? The domain name I set is the same domain name, but he still reminds me when I register, The purchase code has been used in another domain name, please help me! Can’t we delete the purchase code that is already in use?

    Ammar. S
    Keymaster
    Post count: 1799

    Hello @xiaoyu

    You can definitely remove the purchase code form older domain and then use it on the new domain under your profile, when you go to your ThemeFusion (Support Account) on this very site you should have the option to remove the code from there, please see this screenshot => https://share.getcloudapp.com/12uAEwLQ

    To learn more about how the new registration process works please read our QnA section here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

    Thanks

    -Ammar

    mindaugasma
    Participant
    Post count: 1

    the same problem
    I deleted domain and forgot unregistering Avada. is it possible to register it to another domain? when I try to do it I get the message The purchase code is already being used on another domain

    nabdrabou
    Participant
    Post count: 3

    Hello,

    To solve this problem:
    Login to your account in Theme-fusion.

    https://theme-fusion.com/support/account/

    Manage the “Registered Purchase Codes” there by registering or unregistering whatever domains/ IP address/ website you want.
    Thank you,
    Nahla

    gr0d20
    Participant
    Post count: 1

    Hello,

    I am having the same issue, Although the only site that shows is the one I am trying to use; it still says it’s being used in another domain.

    Any help is appreciated. Thank you.

    Michael
    Keymaster
    Post count: 596

    Hi @gr0d20

    You have Grandfathered support and our support team does not provide support via the community forum. If you need assistance please create a support ticket using the link below and our support team will gladly assist you.

    Click Here To Get Avada Support

    Thank you kindly

    burakbulut
    Participant
    Post count: 2

    I cant resolve Registrar problem. After 7.5 update I recieved “The purchase code is already being used on another domain.” and I cant download plugins-addons update. When I check Themefusion account, my code and website seems licenced. How I resolve this registrar error?
    You can see on themefusion panel http://prnt.sc/1x55e6j ( Yes I tried clear domain and add domain again but didnt work again)

    Now my site is cant work properly, please help me

    Michael
    Keymaster
    Post count: 596

    Hi @burakbulut

    You have active support and our support team does not provide support via the community forum. If you need assistance please create a support ticket using the link below and our support team will gladly assist you.

    Click Here To Get Avada Support

    Thank you kindly

Viewing 8 posts - 1 through 8 (of 8 total)
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