Avada Forums Community Forum How long does it take for my support renewal to become active?

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  • nvsvictor
    Participant
    Post count: 3

    I have an issue to get help on (Avada 7.4 update breaking “bolding” html styling) but I am getting the same renewal notice that my support period has expired:

    “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here”

    How long would it take to update the Avada support system?

    Thanks!

    Michael C
    Keymaster
    Post count: 533

    If you click the refresh it will pull in new data from Envato and validate the support.  You should see that on the my account page and also on the submit ticket page.

    nvsvictor
    Participant
    Post count: 3

    Thank you very much for your support, Michael C. With your help, I found this button under “My Account” > “Register Purchase Code”

    This is now working!

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