Avada Forums Community Forum How do you submit a support ticket now?

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  • revans0636
    Participant
    Post count: 69

    ~/wp-admin/admin.php?page=avada-support (WP>Avada>Support) Submit a ticket button link is broken as it’s returning a 404 error… as are most of the other buttons on that page. Unless you’re into old videos based on Avada 3.9 or like to hang out in the Facebook Avada User’s Group, all of them generate 404s. Let’s hope Avada v5.5.2 will be released today/tomorrow/soonest as the theme-fusion site redesign, while it does look “pretty/shiny/new” has broken a few more things then just removing the Community Forum, knowledgebase, and exposed a bunch of obsolete info (like the Support Desk info). A quick review of your server log should show you the problems, and please at least add redirect instructions until you get it sorted!

    Luke/Michael – We (your Avada user base) deserve better… this new site has more of the feel of something rushed to meet an external deadline then a super clean professional product I’ve come to expect from Theme-Fusion.

    Maximus80
    Keymaster
    Post count: 79

    Hello!

    We are sorry for the inconvenience, but the buttons are all working again. That was just a temporary downtime of the links.

    But since you found the link to post to the community forum, we hope the inconvenience caused for you, wasn’t too big.

    Thanks!

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