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Viewing 15 posts - 1 through 15 (of 15 total)
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  • sticknpoke
    Participant
    Post count: 2

    The newest ADAVA Theme update resulted in a very obvious error on my site that I havent been able to fix just looking through the theme settings on wordpress…..see the duplicated header I now have here:

    stickandpoketattookit.com

    Any advice… or must I purchase support for this glaring update problem?

    thx

    Ammar. S
    Keymaster
    Post count: 569

    Hello @sticknpoke

    Are you using a child theme in this case? please make sure that you read our Important Update Info section regarding the templates here => https://theme-fusion.com/documentation/avada/install-update/important-update-information/

    If you are using a child theme and editing header.php file specifically, you may need to use the latest header.php file from version 6.0

    Thanks

    -Ammar

    sticknpoke
    Participant
    Post count: 2

    Hi and Thank you.
    I am not a techie, so I want to make sure I did the right thing.
    I activated the updated theme and copied the header file and then activated the child theme and copied>pasted it in. It seemed to fix that header issue.
    I wonder if I could have messed anything up in that process? I hope not.

    Also, I wonder if I need to copy paste all of the updated theme bits on the child theme so I am running the most up to date child theme version of the real theme? i am def confused by child theme concept when it comes to updating.
    Thanks,
    w

    boulevardshopping
    Participant
    Post count: 2

    Im having a similar issue, in my case it happens with layouts made with toolset layouts, maybe a problem with avada toolset integration?

    mbendell
    Participant
    Post count: 3

    I had the same issue and resolved it. Because of your skill level, this is my suggestion for you.

    1) Download the current Avada 6.0 theme files from ThemeForest
    Step 1 – Login to your ThemeForest account, navigate to your ‘Downloads’ tab and locate your Avada theme purchase.
    Step 2 – Click the ‘Download’ button and choose to download ‘All Files & Documentation’ which is the full Avada theme package.
    Step 3 – Extract the full theme package, and then find the folder in there named “Avada” (you’ll see two – “Avada” and “Avada Child Theme”).
    Step 4 – Compress/Zip only the folder “Avada”. This is the file you’ll use in the next step on WordPress.

    2) Next, go here and scroll down to “How To Update Avada Via WordPress”: https://theme-fusion.com/documentation/avada/install-update/how-to-update-theme/

    3) Do this for the Avada.zip first, and then, starting with Step 4, repeat with the Avada-Child-Theme.zip.

    You’re essentially deleting the old theme and child theme, and then replacing them both with the new theme files.

    FYI – In case it happens to you too…After finishing the theme updates successfully, I ran into an issue where the Fusion Slider element is not loading (my hero image on the homepage). I’ll be using this article to walk me through that: https://theme-fusion.com/documentation/avada/how-to/fix-missing-fusion-slider-settings-after-update/

    Ammar. S
    Keymaster
    Post count: 569

    Hello @mbendell

    Excellently explained!
    Thanks a lot for helping the fellow community members and being an awesome customer 🙂

    Have a nice day!

    jdturley
    Participant
    Post count: 1

    We had the same issue where there was a duplicate instance of the header after updating to Avada 6.0 this morning. Thanks to Ammar’s suggestion, we tried replacing the header.php within the child theme folder with the new header.php file from the parent theme folder, and that resolved the issue instantly.

    mommaroodles
    Participant
    Post count: 3

    I was having the same issue and a whole lot more – we’ve now got to a point where our entire site is broken and the whole thing that seems that may fix everything is a brand new install! I am fuming and livid!! – Quite frankly I have had it with Avada – i spend of my time hating this theme. For years now so many ppl have complained about so many things its all over web, but the truth is the developers dont give a shit – once they got your money – there is not much they can offer unless it such a simple thing. With every new release the theme actually does get worse not better!

    It might be a best seller, but I doubt very much that even half of those who purchased are actually still using the theme today.

    Ammar. S
    Keymaster
    Post count: 569

    Hello @Mommaroodles

    This is Ammar, I am sorry to hear that you feel this way about our product however we can assure you this is not the case here, 6.0 update is a major one with tons of features and it should never break your site unless some heavy customization is involved or some other plugin related issue, as you can see the problem for user’s above was resolved simply by following the instructions here => https://theme-fusion.com/documentation/avada/install-update/important-update-information/

    Secondly, even if something goes bad for the site, you have a GrandFathered Support with us and that means you can open a support ticket anytime and our team of support members will help you out, I am going to send you an email on the provided email attached to that account and let’s figure out what is wrong with your site and fix it 🙂

    Looking forward to your response on the ticket.

    Thanks

    Michael
    Keymaster
    Post count: 472

    @mommaroodles

    Have checked your support history, which you are Grandfathered in for, you have got customizations added to your site. Besides the fact that the Avada release is specifically tested to ensure the update process is seamless, you have to make sure that (if you have customizations added in a child theme, etc) you adhere to the update instructions as provided.

    Likewise, your last support ticket was May 26, if you really do need help with the update then contact support so that we can actually help you, instead of making wild claims everywhere else.

    As an FYI, here are the update instructions:

    Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

    Important Update Info -> http://bit.ly/1FAmQpu

    How to Update -> http://bit.ly/1H8JGzo

    Fusion Patcher -> http://bit.ly/1QSd8Ol

    Avada Change log -> http://bit.ly/1EK5mAg

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

    Click Here To Get Avada Support

    We look forward to helping you!

    Thank you kindly

    boulevardshopping
    Participant
    Post count: 2

    Im having this same issue, i’ve switched to the main theme, thinking it could be some issue with the child theme, but the same things happens. Ive noticed that it happens in pages that have a toolset layout applied, so im still thinking it could be some issue with the avada toolset integration?

    bizconnect
    Participant
    Post count: 3

    Hi Michael, I was sent to this thread by Michael C as I have the Header repeating issue and I looked at the mbendell instructions above (endorsed by Ammar.S), however I already have v6.0.1 installed –
    Avada Version History
    Current Version: 6.0.1
    Previous Versions: 5.8.2 5.9.1 6.0.0

    … so from cpanel file manager, I copied all of functions.php code from Parent theme (v6.0.1) and added it to the existing customisations code of the Child theme. This did not work and messed things up further so I reverted back… URL: https://www.paulsimpson.net.au/

    I am no techie either, so maybe I am missing something or my logic is incorrect. Could you please advise.
    Kind Regards, Patrick

    Michael C
    Keymaster
    Post count: 369

    Hi @bizconnect

    Do you have a header.php file in your child theme? If so, this is the file to replace rather than the functions.php.

    bizconnect
    Participant
    Post count: 3

    Hi Michael,
    Thanks for your suggestion. In cpanel file manager, I renamed header.php in (/wp-content/themes/avada-child/) to header_old.php. I then copied header.php from the parent theme folder (/wp-content/themes/Avada/) to the child theme folder and it appears to have worked for me. Thanks again and have a great day 🙂

    genghis665
    Participant
    Post count: 1

    I am having the same issue except because of changes to the Child Theme I don’t see a header.php file I can edit to make required updates. Is there another work around for this?

Viewing 15 posts - 1 through 15 (of 15 total)
Only users with a registered purchase of Avada can post to the community forum. Please register your purchase here.