Avada Forums Community Forum Fusion Sliders Not Loading (Avada 5.7)

Viewing 15 posts - 1 through 15 (of 33 total)
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  • Jetxpert-Envato
    Blocked
    Post count: 339

    Hi there!

    We just updated our website from Avada 5.6.2 to Avada 5.7. Avada patches applied and Avada core plugins updated as well.

    After the update, we noticed our fusion sliders are not loading. We see a “spinning wheel.” Everything else checks good.

    We tried every imaginable troubleshooting step at our end to ensure no set-up issue at our end (i.e., plugins on and off, emptied cache, cloudflare on and off, Avada Options Dynamic CSS & JS off, etc.).

    Website console reveals the following error(s):

    Uncaught Error: Syntax error, unrecognized expression: #fusion-slider-# h1, #fusion-slider-# h2, #fusion-slider-# h3, #fusion-slider-# h4, #fusion-slider-# h5, #fusion-slider-# h6
    at Function.fa.error (jquery.js?ver=1.12.4:2)
    at fa.tokenize (jquery.js?ver=1.12.4:2)
    at fa.select (jquery.js?ver=1.12.4:2)
    at Function.fa (jquery.js?ver=1.12.4:2)
    at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
    at n.fn.init.find (jquery.js?ver=1.12.4:2)
    at n.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
    at a.fn.init.n.fn.init (jquery.js?ver=1.12.4:2)
    at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
    at n (jquery.js?ver=1.12.4:2)

    Has anyone run into this issue yet? Anyone got a fix? Shall we wait for the next update and/or patches?

    Any info you can provide will help!

    Thank you!

    Jetxpert-Envato
    Blocked
    Post count: 339

    Update: Our hosting company performed an additional check and found the triggers listed below in our database. Hoping this will help in your attempt to solve this for all. Thanks!

    The actions that are being triggered by the queries are:

    [05-Oct-2018 17:12:14 UTC] WordPress database error Table ‘omniaaer_sg_st1.wp_mp1p1h41nw_termmeta’ doesn’t exist for query SELECT term_id, meta_key, meta_value FROM wp_mp1p1h41nw_termmeta WHERE term_id IN (174,567,199,1447,566,175,179,184,183,551,176,563,557,185,180) ORDER BY meta_id ASC made by require(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, fusion_element_events, fusion_builder_shortcodes_categories, get_categories, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms, update_termmeta_cache, update_meta_cache

    [05-Oct-2018 17:12:14 UTC] WordPress database error Table ‘omniaaer_sg_st1.wp_mp1p1h41nw_termmeta’ doesn’t exist for query SELECT term_id, meta_key, meta_value FROM wp_mp1p1h41nw_termmeta WHERE term_id IN (21,1445,16,1471,1730,1457,1583,17,18,1441,19,1442) ORDER BY meta_id ASC made by require(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, fusion_element_fusionslider, FusionCore_Plugin::get_fusion_sliders, get_terms, WP_Term_Query->query, WP_Term_Query->get_terms, update_termmeta_cache, update_meta_cache

    The table “omniaaer_sg_st1.wp_mp1p1h41nw_termmeta” is our website’s database table.

    besmooth
    Participant
    Post count: 1

    same thing is happening to me

    Michael C
    Keymaster
    Post count: 528

    How did you update the theme?

    The above error indicates a problem with the upgrade conversion. To resolve the problem you will need to edit the Slider and re-add the settings and save. That should then load again (individual slides should be fine, just the slider values need re-added).

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    Thanks for your input. We updated the theme within WordPress (using automatic update, as usual).

    We’ll try your method and report back. Give us 3-4 days.

    Originally, in an attempt to solve the issue, we “cloned” the affected slider(s), saved them under a new name, and cleared our caches. We then selected the renamed slider(s) as our new slider(s), but didn’t work.

    Not sure why the update process didn’t work either, but believe transferring our website from one hosting provider to another around the same time Avada 5.7 was released could have been part of the problem.

    By the way, we noticed Avada 5.7 did change a few things affecting the fusion sliders (click/see below). Based on the above errors and the update, would a patch be worthy of exploring at your end?

    Again, thank you!

    ——————————-

    Avada 5.7 Important Update Information

    From above link:

    7. Fusion Slider Settings Moved in Database
    In previous versions of Avada, the Fusion Slider settings have been stored in the wp_options table of WordPress. That simply has been the case, because Fusion Slider was released, before WordPress introdiced wp_terms_meta table in WP 4.4. To improve the table management and also option deletion process, when sliders are deleted, we move the Fusion Slider options to the wp_terms_meta table in Avada 5.7. This is done through an automatic migration on update, so you don’t have to do anything.

    When exporting or migrating a site, it is important that you don’t “mix” a pre Avada 5.7 site with a site on Avada 5.7 or later, to make sure you don’t have Fusion Slider option entries in both database tables, or worse just in the wp_options table (old), and not the wp_terms_meta one (new).

    Michael C
    Keymaster
    Post count: 528

    You can also try running the migration manually with the following code – https://gist.github.com/ilicfilip/3769f276e5c6f976cf6f9aa6a457f3a9

    The file can be saved to wp-content/plugins and should show up in the plugins list to be activated. Then once activated it should run. Then you can disable the plugin again.

    Regarding this – “By the way, we noticed Avada 5.7 did change a few things affecting the fusion sliders (click/see below).” What in particular has changed? If you refer to the errors and slider not loading, that is due to migration not running rather than an error in the migration. So that really can’t be patched directly.

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    Thank you. Perfect. Should we install and activate the plugin before or after we update Avada?

    We’ll report back on the method used and results.

    Cheers!

    Michael C
    Keymaster
    Post count: 528

    The plugin would be used after update (when you have 5.7 active)

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    Tried both methods with a staging site and with plugins on and off (except fusion core and builder). None worked. Still getting the spinning circle for the fusion sliders.

    (1) Plugin Method: Managed to get the fusion builder upgrade plugin installed, but didn’t help after activation.

    (2) Manual Method: Tried to save manually website slider settings, but the slider refuses to save our settings. They are defaulting to values we don’t recognize.

    Click below for details. Hope this helps a little.

    http://prntscr.com/l3ocz2
    http://prntscr.com/l3od8n
    http://prntscr.com/l3odh8
    http://prntscr.com/l3odo7
    http://prntscr.com/l3odv2

    Cheers!

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    One more, final update on this: We tried to create a new fusion slider with Avada 5.7, but couldn’t save any of the settings. So, respectfully, we’ve concluded that there’s something wrong with Avada 5.7. Again, we tried EVERYTHING (plugins on and off, firing orders, caches cleared, etc.). Never had this issue before with any of Avada’s previous updates.

    We’ll stick with Avada 5.6.2 for now and wait for another, more robust update or patch.

    PS: If you do run into a fix, please share in this forum. Above is not working for us.

    Thanks!

    Michael C
    Keymaster
    Post count: 528

    Hi @JetExpert

    Please send an email to support@theme-fusion.com with details to check out your problematic site. This is something that will need to be investigated.

    Note, this is not necessarily a bug in 5.7 and could be set-up specific since we do not have any other records of the same problem. In particular the fact this does not save correctly is most odd and therefore not directly tied to migration. So ideally we need to be able to check it out on the specific set-up you have.

    Thanks

    Michael C
    Keymaster
    Post count: 528

    Oh, regarding the Suhosin. The – in the system status means it is not installed/active and is therefore not a problem. Suhosin is not necessary but can cause issues if it is installed.

    Also just to make sure the email is noticed. Please give it the title “Fusion Slider – for MC”.

    Thanks.

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    Thank you. Info submitted. Check your mailbox.

    Cheers!

    Michael C
    Keymaster
    Post count: 528

    Thanks, I replied awaiting confirmation before proceeding.

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi Michael,

    Please check your mailbox.

    Thanks!

Viewing 15 posts - 1 through 15 (of 33 total)
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