Avada Forums Community Forum Fusion Builder Will Not Install

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  • Author
    Posts
  • lizdinan
    Participant
    Post count: 1

    After installing the Avada theme, I installed the Fusion Builder plugin but it will not activate.

    This is the message I receive:

    This page isn’t working http://www.jlblogistics.com is currently unable to handle this request.
    HTTP ERROR 500

    I have also received this message:

    Warning: require_once(/home/qprc7ngoev0s/public_html/wp-content/plugins/fusion-builder/inc/helpers.php): failed to open stream: No such file or directory in /home/qprc7ngoev0s/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 398

    Fatal error: require_once(): Failed opening required ‘/home/qprc7ngoev0s/public_html/wp-content/plugins/fusion-builder/inc/helpers.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/qprc7ngoev0s/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 398

    Any help or insight would be greatly appreciated.

    Michael C
    Keymaster
    Post count: 532

    Hi @lizdinan

    You currently have active support. For help please submit a support ticket – https://theme-fusion.com/support/submit-a-ticket/

    Judging by the error message the downloaded plugin is missing files. I would recommend deleting the fusion-builder plugin folder and redownloading.

    R R
    Participant
    Post count: 3

    I have the same problem

    Ammar. S
    Keymaster
    Post count: 2253

    Hello @R R

    You have a valid support with us and should be able to open a support ticket without any issues, please follow the link below and open a support ticket, our team will check your issue and assist you with it precisely.

    Click Here to Get Avada Support

    Thanks

    -Ammar

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