Fusion Builder & PHP7.2 breaks website with error 500

[bgalvan]

#525340

Looking for any info if anyone ran into same issue when updating to PHP7.2

I have a VPS running Avada on two websites. I updated both to PHP7.2

site one works fine. Website runs, works as intended.

Site two gets error 500. I disable Fusion Builder and I get working website.

Upon further investigation, I see broken site in Avada System Status with PHP Time Limit at 0… but for working website I see PHP Time Limit at 300 as I specifically set in settings for all websites on server.

Wondering if anyone ever ran into PHP Time Limit showing 0 even tough you know in WHM you have it set to 300 (and other site running Avada works as well and reporting correct info?

[Michael]

#525420

Hi @bgalvan

Avada is compatible with PHP 7.2, it has been fastidiously tested and the PHP time limit set to zero by your hosting provider simply means that there is no time limit. You have valid and active Avada Grandfathered support as explained here -> http://bit.ly/2J3dQw2 – Our team does not provide theme support via the community forum.

If you need assistance please create a ticket using the link below and our team will gladly help.

Click Here To Get Avada Support

Thank you, we look forward to helping you!

Thank you kindly

[bullsi]

#549228

Ive got the same issue, two new licenced AVADA installs, Woocommerce. No other plugins. with 7.2 enabled, I cant enable Fusion Builder otherwise I get the error 500. ticket has been submitted.

[Michael]

#549254

Hi @bullsi

You have valid support and because our support team does not provide support via the community forum, please create a ticket using the link below and our team will gladly help. Do not double post in the community forum, our team does not check here and it can lead to confusion.

Click Here To Get Avada Support

We look forward to helping you!

Thank you kindly

[thekevlardon]

#662704

PHP7.2+Fusion Builder also breaks my site.. From my experience the rate of return for answers from support has been 1 per day and today is Sat, not sure if they respond on Sat….

[Ammar. S]

#662991

Hello @thekevlardon

We have your ticket in our queue and I am getting this checked right away, it appears there is some issue connecting with the FTP that is causing this delay, please wait for our response and we will get this solved ASAP.

Thanks

-Ammar

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