Home Forums Community Forum Fusion Builder had disappeared

Viewing 15 posts - 1 through 15 (of 16 total)
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  • julietad
    Participant
    Post count: 14

    Hi! Yesterday I updated my site to the latest version of WordPress 5.5, and then I updated to the new Avada version, the problem is that now I can’t edit my site from the back-end, it’s like the Fusion Builder had disappeared. I can’t see my content in the back-end, neither pages nor posts… I can still edit the site from Avada Live, but I’d like to have the option to edit it from the Dashboard as well.
    Have any of you had that problem too, or know how to fix it?

    Ammar. S
    Keymaster
    Post count: 1668

    Hello @Julietad

    Please see this video I have shot that uses Fusion Builder in the backend without any issues => https://share.getcloudapp.com/4gu9jGdB

    I am using Avada version 7.0.2 and WordPress version 5.5 and both builders work fine, please try and clear your browser cache, use a different browser and also disable your 3rd party plugin(s) for time being.

    Thanks

    -Ammar

    julietad
    Participant
    Post count: 14

    Thank you for your answer, but when I go to pages and posts I don’t have the Builder option, only the Avada Live option…
    There must be some issue because there’s a lot of people complaining about the same thing…

    julietad
    Participant
    Post count: 14

    Well, I tried creating a new page and the Fusion Builder is there, which is great, but this is the thing… the Builder is missing on my existing pages and posts… what am I supposed to do? Redo all my posts and pages???

    Ammar. S
    Keymaster
    Post count: 1668

    Hello @julietad

    Definitely not! please check your email attached with this user account and get back to me there.

    Thanks

    -Ammar

    julietad
    Participant
    Post count: 14

    Yes! I’ve already replied to the email, I’ve created the backup of my files and database, and sent you my FTP details…

    Ammar. S
    Keymaster
    Post count: 1668

    Hello @Julietad

    Thanks, we will get back to you there.

    Thanks

    -Ammar

    log4en
    Participant
    Post count: 8

    I’ve the same problem. I can’t enable fusion builder editor in costom post (WooComerce Product) I miss the option.
    I really need it! 🙁

    log4en
    Participant
    Post count: 8

    Here the screen. Brand new wordpress without nothing. Miss the Fusion Builder (Avada Builder) option.

    https://ibb.co/2jWHD90

    Ammar. S
    Keymaster
    Post count: 1668

    Hello @log4en

    That option has been moved to Avada > Dashboard > Options > Builder Options Tab now.

    Thanks

    jakeadams1
    Participant
    Post count: 17

    I am having the same problem and need immediate assistance to change something on the site. Why did the key master not provide the fix to the question. That would have saved so much time. We read these issues that are similar to ours for answers to fix our own issues, not to be informed that others have the same ones. PLEASE Publicaly provide a resolution.

    jakeadams1
    Participant
    Post count: 17

    Hey sorry to bug you. But this guy didn’t tell us what to do to fix the issue you had. I have same issue and no answers. I really need this fixed asap. thank you

    adrian74
    Participant
    Post count: 1

    There are no avada fusion builder elements. Missing

    Ammar. S
    Keymaster
    Post count: 1668

    Hello @jakeadams1

    You already have a valid support and should be able to open a support ticket for this issue with our customer support, please understand that the community forum is not meant for support, we do not provide support here and the purpose of community forum is to let the community discuss different topics and help out each other, the only place where we provide support officially is via tickets.

    Click Here To Create An Account & Get Avada Support

    Thanks

    -Ammar

    MandoMorlos
    Participant
    Post count: 1

    Fusion Builder Plugin is GONE.

    Where can I download and or install it?

    I have done nothing to the site to make it go away.
    Currently running avada version 4.0.1

Viewing 15 posts - 1 through 15 (of 16 total)
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