Home Forums Community Forum Freelancer Theme Crashed

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  • sarafisadyton
    Participant
    Post count: 4

    First time with Avada – used the Freelancer theme and it crashed (screen went black and I could not edit) and it has still not been restored to where it was when it crashed and the only answer I am getting is check with host, check with server, clear cache – I have done all that – spent an hour or so with SiteGround – it is not SiteGround. Deactivated all my plugins, etc. I am not extremely experienced as a web designer but have never had this happen before – AThemes, Astra, etc, etc. So, apologies, but my question would be is this common with Avada? I really dont want to go in and edit the theme again if this is just going to happen again. I read reviews and they look great for Avada – the themes look great so, again, just looking for a little insight.

    Michael
    Keymaster
    Post count: 596

    Hi @sarafisadyton

    You have active support and our support team does not provide support via the community forum. If you need assistance please create a support ticket using the link below and our support team will gladly assist you.

    Click Here To Get Avada Support

    Thank you kindly

    sarafisadyton
    Participant
    Post count: 4

    Thank you. It has been about one week and the site is still not like it was – support is putting in a modest effort but not resolving the issue.

    Ammar. S
    Keymaster
    Post count: 1799

    Hello There

    I have just checked and your main issue has been resolved, our team will further get back to you on the remaining issue discussed in the ticket.

    Thanks

    -Ammar

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