Home Forums Community Forum FAQ – Clicking opens entry, then closes right away

Only users with a registered purchase of Avada can post to the community forum. Please register your purchase here.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Karl Austin
    Participant
    Post count: 2

    Hi,

    We’ve got a problem with the FAQ element. When we click an item it opens up, but then within half a second, it closes itself again so there’s no chance users can read the FAQ entry. This is the same for Accordion and for Toggle.

    v7.1.2 fully patched.

    No errors on the console.

    Any help would be appreciated.

    Thanks,

    Karl

    Ammar. S
    Keymaster
    Post count: 1572

    Hello @Karl

    Our latest version is actually 7.2.1 so please try and update to that version and check again once, if the issue persists please open a support ticket and our team will get back to you as soon as possible.

    Click Here To Create An Account & Get Avada Support

    Thanks

    -Ammar

    Karl Austin
    Participant
    Post count: 2

    Hi,

    Sorry, I meant to type 7.2.1

    It looks like it’s actually clashing with a piece of JS from our cart integration, they’re both implementing a handler for collapse. So looks like we’ll have to find a different solution for our FAQ entries.

    Thanks,

    Karl

    Ammar. S
    Keymaster
    Post count: 1572

    Hello Karl

    Glad to hear you have found the culprit, if however you need our assistance with this, you know where to find our support team 🙂

    have a nice day!

    Thanks

    -Ammar

Viewing 4 posts - 1 through 4 (of 4 total)
Only users with a registered purchase of Avada can post to the community forum. Please register your purchase here.