Avada Forums Community Forum Customer problem with Themeforest account

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  • antonello
    Post count: 3

    One of the sites that have problem with AVADA OPTIONS have a registered license.
    The license was acquired in MAY 2022 (26 I think) so the support it’s operative.

    I told theme to login on site and open a Ticket in Support Area.

    They logged in with Google, on the site (they are logged with theri mail) but when try to login to submit a ticket they cannot login.

    So I dont’ know with wich mail and password they have purcased the template and wich is the password.

    I have license details (site name, purcased item etc…) can we recover login and other informations about the customer account?

    Ammar. S
    Post count: 2234

    Hello @antonello

    Alright, this can be checked but we will definitely be needing more information about this, can you please check the email associated with this account so I can get further details from your end?



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