Avada Forums Community Forum Connection Lost error / avada builder

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  • jubbop
    Participant
    Post count: 2

    Hi.

    We have an issue with our site that has only happened since the latest patch

    The avada builder will not load page templates or element templates. It just hangs and nothing happens.

    I then get a Red bar across the top saying Connection error saving in browser etc.

    Our host is a managed WordPress site from go daddy. They have checked everything at their end and even logged into the backend to try and replicate the error and had no issues.

    I have all latest updates. Php 7.4 and nothing in red on the avada status page.

    I have cleared all go daddy caches. Cleared browser cache.

    They only thing I can’t reset the avada cache as again the menu just ‘hangs’. Same thing applies to any thing I save in the options menu

    Any ideas how I problem solve this?

    Ammar. S
    Keymaster
    Post count: 2440

    Hello @jubbop

    I am sending you an email on the associated address with this account, can you please check it and get back to me further so we can look into this issue for you?

    Thanks

    -Ammar

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