Avada Forums Community Forum Can’t Submit a Support Ticket after Additional Support was Purchased

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • klherr1
    Participant
    Post count: 1

    Hi – I’ve spent the last 30 minutes trying to leverage the additional support I just purchased. I’ve been put through several loopholes and continue to run into error messages saying I do not have support. I have two Avada licenses and both are registered under my account.

    Please, I need help with a font issue and I cannot take the appropriate measures to reach the support I need due to error messages saying I don’t have support. Please provide a different way that I can reach support. I have followed the instructions posted online, so sending those again will not help. I appreciate your attention to this matter.

    Hassan T.
    Keymaster
    Post count: 9

    Hello there,

    You can press the Recently Renewed? Apply Extension Now button in the submit ticket page, which is at the bottom.

    Anyways, your support is renewed now.

    Thanks

    Jetxpert-Envato
    Blocked
    Post count: 339

    Hi @klherr1,

    In addition to what @hassant shared, if you post your issue here, some of us may be able to help you.

    Cheerio.

    TSWinteractive.com
    Participant
    Post count: 2

    Hi. I have paid to extend my support and I am still receiving the message “Your support period has expired” and I am unable to submit a ticket. I logged out and back in and that did not help. Can someone assist please? Thanks so much.

    Michael
    Keymaster
    Post count: 684

    Hi @tswinteractive-com

    Please make sure that you have registered all of your purchase codes within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode

    Please log in to the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa – this will ensure that purchase codes are validated and that will then be applied to your support account.

    Thank you kindly

    TSWinteractive.com
    Participant
    Post count: 2

    Thanks so much!

Viewing 6 posts - 1 through 6 (of 6 total)
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