Can not install Slider plugin

[rumatech]

#476123

Hi all,

I am trying to install plugins and both Revolution Slider and LayerSlider installation fail with same error:
“Something went wrong with the plugin API”

I read somewhere that deleting of existing plugins directories can fix it, but in my case, there are no relevant directories.
Avada version 5.5.2
WP version: 4.9.6

Any ideas?
Other plugins installed normally

Thanks,
Rudolf

[Michael C]

#476130

Hi Rudolf,

There is currently a problem with one of the datacenters which our server uses. This should be a temporary issue and should be resolved soon.

Sorry for the inconvenience.

[Michael C]

#476823

This should now be fully restored and working.

[gualtierocarraro]

#476829

For me it’s still not working, I get this message:
Service Unavailable

Plugin not activated. A higher version of LayerSlider WP is needed for this theme. Please update the plugin.

I’m working with
Avada version 5.5.2, WP version: 4.9.6 and trying to install Revolution slider v5.4.8

It’s the same error I got yesterday. Then the error became “Something went wrong with the plugin API”

[Michael C]

#476849

Hi @gualtierocarraro,

That is a different error. It will mean there are permissions issues in removing the older folder to add the new folder. If you go to wp-content/plugins you should see that there is still an old folder for Layer Slider. Delete the old one and then click to install new again. That should then work.

Alternatively you can go to Support > My Account – Avada Plugins on this website and download the Layer Slider plugin from there.

[Michael C]

#476877

Hi @gualtierocarraro,

On further checking that may also be related to the same server issue. I will check into it some more and let you know when there is more information.

If you require the download you should still be able to access this from the my account page. Alternatively on the screen where your plugin update fails, if you copy the download URL to the address bar you should be able to download from there too.

[danUlysses]

#477329

where can I get the link to install a fresh Revolution Slider and what are the files that I need to remove?

[Michael C]

#477357

Hi, I already mentioned above where the file can be downloaded from. The Avada Plugins tab on here https://theme-fusion.com/support/account/

The folder name for Slider Revolution is wp-content/plugins/revslider.

[JCarmonaBenitez]

#513803

Hi, i have the same problem and in “my account” the download of this plugin is wrong too “A temporary error has occurred. If the problem persists, please visit my.wpengine.com or check our status blog for updates.”

[Michael]

#513810

Hi @jcarmonabenitez

You have have valid Grandfathered support and because our team does not provide support via the Community forum, please create a ticket using the link below and our team will gladly assist and check your install.

Click Here To Register and Get Avada Support.

We look forward to helping you!

Thank you kindly

[VancouverDiamonds]

#518567

I am having the same issue. Fresh install of Avada and WordPress. All other plugins install but Revolution Slider and LayerSlider error out with: Download failed. Service Unavailable

Is there still server issues?

Thanks,
-Mark

[Michael]

#518680

Hi @vancouverdiamonds

If you read the above, the plugin can be installed manually via FTP if so required (instructions above) or create a support ticket so that our team can assist you if you are stuck.

Click Here To Get Avada Support

We look forward to helping you!

Thank you kindly

[VancouverDiamonds]

#518866

Hi Michael,

I was able to install manually. Would be nice if the automated install was properly fixed.

Thanks for your help.

[JCarmonaBenitez]

#518957

I sent a support ticket because from the “my account” page, as I said, the downloads do not work and can not be installed manually

[bmorelli25]

#519047

Same problem – opened a ticket…

[Author]

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