Avada Forums Community Forum Avada unregistered when installing another default theme

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  • trampolinpr
    Participant
    Post count: 1

    I have a website with Avada (7.5) installed and registered that has been active for over a year. Everything has been updated regularly and worked fine. But at some point the WordPress default theme got removed and therefore the Avada updates stopped showing up. So in order to get the Avada updates i reinstalled (did not activate) a default WordPress theme (TwentyTwenty) and suddenly Avada went Unregistered. It states that The purchase code is already being used on another domain. But that doesn’t add up and i have checked like ten times and the purchase code is correct.

    Has anyone else encountered this?

    • This topic was modified 2 weeks, 6 days ago by trampolinpr.
    Ammar. S
    Keymaster
    Post count: 2333

    Hello There

    You have a valid support with us and should be able to open a support ticket without any issues, can you please do that so our team can assist you precisely?

    Click Here to Get Avada Support

    Thanks

    -Ammar

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