Avada › Forums › Community Forum › Avada Support not available

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  • WebmasterNDCV
    Participant
    November 8, 2019 at 3:56 pm
    Post count: 1
    #668898

    Hello,

    On at least two accounts including this one, I have got active licence of Avada (Avada | Responsive Multi-Purpose Theme > Regular License >5 months 01 Apr 2020 of support remaining. Extend now) but I can’t submit a ticket because “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”

    I think there is a bug somewhere… So how can I join the support??

    Thank you for your help.
    Ben

    Ammar. S
    Keymaster
    November 10, 2019 at 10:35 am
    Post count: 2593
    #669170

    Hello Ben

    Please sign out from your support account and sign back in once, also please try signing into support account from a new browser such as if you are using chrome try and use FireFox and check again, if the issue is not resolved please check your email registered with this account, I am sending you an email there.

    Thanks

    -Ammar

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