avada live editor error

[sky_hui]

#881987

Hello,

Does anybody have this issue for avada live editor?
ieExtra is not defined
ReferenceError: ieExtra is not defined
at eval (eval at template (https://www.domain.com/wp-includes/js/underscore.min.js?ver=1.13.3:2:15276), <anonymous>:44:2)
at e (https://www.domain.com/wp-includes/js/underscore.min.js?ver=1.13.3:2:15349)
at n.template (https://www.domain.com/wp-content/themes/Avada/includes/lib/inc/fusion-app/fusion-frontend-combined.min.js?ver=3.7.1:1:40627)
at n.render (https://www.domain.com/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:126523)
at n.addChildView (https://www.domain.com/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:232065)
at p (https://www.domain.com/wp-includes/js/backbone.min.js?ver=1.4.1:2:3854)
at f (https://www.domain.com/wp-includes/js/backbone.min.js?ver=1.4.1:2:3533)
at a (https://www.domain.com/wp-includes/js/backbone.min.js?ver=1.4.1:2:692)
at e.trigger (https://www.domain.com/wp-includes/js/backbone.min.js?ver=1.4.1:2:3423)
at n._onModelEvent (https://www.domain.com/wp-includes/js/backbone.min.js?ver=1.4.1:2:14010)

[Ammar. S]

#882067

Hello @sky_hui

I am sending you an email on the address associated with this account, please check it further so we can assist you with it.

Thanks

-Ammar

[LucDaenen]

#882123

Hello,

Today, I suddenly started getting this error and I can’t edit my pages anymore. the layout of the website is also disturbed!

ieExtra is not defined
ReferenceError: ieExtra is not defined
at eval (eval at template (https://domain/wp-includes/js/underscore.min.js?ver=1.13.3:2:15276), <anonymous>:44:2)
at e (https://domain/wp-includes/js/underscore.min.js?ver=1.13.3:2:15349)
at n.template (https://domain/wp-content/themes/Avada/includes/lib/inc/fusion-app/fusion-frontend-combined.min.js?ver=3.7.1:1:40627)
at n.render (https://domain/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:126523)
at n.addChildView (https://domain/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:232065)
at p (https://domain/wp-includes/js/backbone.min.js?ver=1.4.1:2:3854)
at f (https://domain/wp-includes/js/backbone.min.js?ver=1.4.1:2:3533)
at a (https://domain/wp-includes/js/backbone.min.js?ver=1.4.1:2:692)
at e.trigger (https://domain/wp-includes/js/backbone.min.js?ver=1.4.1:2:3423)
at n._onModelEvent (https://domain/wp-includes/js/backbone.min.js?ver=1.4.1:2:14010)

[LucDaenen]

#882127

Any comments?

[Ammar. S]

#882128

Hello @LucDaenen

I am sending you an email on the associated address with this account, please check the account associated with this so I can assist you further with this.

Thanks

-Ammar

[sherlocksm]

#882223

I’m getting the same error – please post up the solution.

I don’t know whether its linked or not, but I am also unable to use Builder. It won’t activate if you specify it when adding a new page, or if you open the page to edit and click the Builder button.

[Ammar. S]

#882247

Hello @sherlocksm

You also have a valid GrandFathered Support, please open a support ticket so our team can assist you further.

Click Here to Get Avada Support

Thanks

-Ammar

[helloazim]

#882253

same problem here please help me…
email: helloajimul@gmail.com

[Michael]

#882267

Hi @helloazim

You have active support, and our support team does not provide support via the community forum. If you need assistance, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here To Get Avada Support

Thank you kindly

[weiqing]

#882568

ReferenceError: ieExtra is not defined

[weiqing]

#882569

who can help me? Did avada deliberately make a system bug? Why does this multiple person have the same problem? fashionbazaar168@gmail.com ReferenceError: ieExtra is not defined

• This reply was modified 1 month, 3 weeks ago by weiqing.

[Michael]

#882571

Hi @weiqing

By what logic would we deliberately introduce a bug? This exact error > “ReferenceError: ieExtra is not defined” has come up 4 times only, and each time it was related to the admin-ajax.php file. Please contact your host and ask them to check the server Modsecurity rules.

Thank you

[weiqing]

#882573

After checking we have not found that your IP address is triggering any mod_sec rule.

[weiqing]

#882574

The problem now is that your theme products can no longer be used, I can’t enter the editing page, and there will be that annoying pop-up window when I enter, I’m going crazy,

[Ammar. S]

#882575

Hello @weiqing

It could also be your cache, please try doing the following and see if that helps.

1. Please disable your CSS and JS compiler and Clear Avada Cadhe.
2. Please disable any cache plugin(s) that you are using.
3. Please recreate your critical CSS (if being used)
4. Please clear your browser cache
5. Check the issue again with the same and a new browser incognito mode.

Thanks

-Ammar

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