Home Forums Community Forum Avada 7.4 Breaks The Progress Bar on Mobile and Tablet Devices

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Jetxpert-Envato
    Participant
    Post count: 254

    Dear Avada or Community,

    After updating to Avada 7.4, our Progress Bar does not work on both mobile and tablet devices. It works fine on desktop.

    Yes, we performed the typical plugin conflict checks and cleared all cache. The issue still remains.

    To duplicate or view the issue: Visit this website then go to the About page (scroll up until you see the section titled, Our Passion). The bars fill up nicely on desktop computers, but they do not fill up at all on mobile and tablet devices – as stated before.

    Anybody having the same issue? Got fix?

    Thank you!

    Shaminder
    Keymaster
    Post count: 85

    Hi @jetxpert-envato

    Progress bars are being displayed in our tests.
    Mobile: Temp Video here ⇒ https://tinyurl.com/yhkm5n9s
    Tablet: Temp Video here → https://tinyurl.com/yfdzpncz

    All tests are done on real devices and not emulators

    Note that the Avada community forum is primarily for a user to user interaction.

    If you would like hands-on assistance here, please register for support and create a support ticket as explained here → https://theme-fusion.com/avada-doc/getting-started/avada-theme-support

    Thank you!

    Shaminder

    • This reply was modified 3 days, 6 hours ago by Shaminder.
    Jetxpert-Envato
    Participant
    Post count: 254

    Hi @Shaminder,

    Thank you. Issue persists. You probably tested our website when we reverted back to Avada 7.3.1 (temporarily) to confirm Avada 7.4 was the culprit.

    Yes, received your info via support ticket. Replied as well. Thank you!

    Cheers!

    Jetxpert-Envato
    Participant
    Post count: 254

    Hi @Shaminder,

    Great news! Issue solved. We racked our brains, and it paid off.

    Background:

    The issues we reported were based on tests performed with an iPhone and iPad (i.e., Safari browser). Safari offers many experimental features that — if not activated — could impact the behavior of websites using Avada.

    Solution:

    Avada 7.4 — most likely — introduced a code change that necessitates the use of one key experimental feature used by Safari. The Safari feature is called “Intersection Observer”

    So, to fix the issue and if using an iPhone or iPad, perform the following:

    Go to Settings > Safari > Advanced > Experimental Features – and turn on (toggle) “Intersection Observer”

    Voila!

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.