Home Forums Community Forum Avada 7.4 Breaks Our Portfolio Display on Mobile and Tablet Devices

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  • Author
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  • Jetxpert-Envato
    Participant
    Post count: 255

    Dear Avada or Community,

    After updating to Avada 7.4, the Portfolio page or set-up on our website no longer displays on Mobile or Tablet devices. It displays well on Desktops.

    To replicate the issue: Visit this website, then go to Services > Our Services (top menu). You will notice our services display properly on desktops, but not on mobile or tablet devices the display is blank or non-existent.

    We performed the typical plugin conflict tests, and ensured our settings for Small, Medium, and Large screens are on or active. We also cleared all cache. Still, the issue remains.

    Anybody experiencing the same issue? Got fix?

    Thank you!

    Shaminder
    Keymaster
    Post count: 85

    Hi @jetxpert-envato

    No such issue has been replicated for your setup in our tests

    Mobile: Temp Video here → https://tinyurl.com/yzotl49j
    Tablet: Temp Video here → https://tinyurl.com/ye7vx2zk

    The above tests are done using real devices and not emulator

    Note that the Avada community forum is primarily for a user to user interaction.

    If you would like hands-on assistance here, please register for support and create a support ticket as explained here → https://theme-fusion.com/avada-doc/getting-started/avada-theme-support

    Thank you!

    Shaminder

    Jetxpert-Envato
    Participant
    Post count: 255

    Hi @Shaminder,

    Thank you. Issue persists. You probably tested our website when we reverted back to Avada 7.3.1 (temporarily) to confirm Avada 7.4 was the culprit.

    Yes, received your info via support ticket. Replied as well. Thank you!

    Cheers!

    Jetxpert-Envato
    Participant
    Post count: 255

    Hi @Shaminder,

    Great news! Issue solved. We racked our brains, and it paid off.

    Background:

    The issues we reported were based on tests performed with an iPhone and iPad (i.e., Safari browser). Safari offers many experimental features that — if not activated — could impact the behavior of websites using Avada.

    Solution:

    Avada 7.4 — most likely — introduced a code change that necessitates the use of one key experimental feature used by Safari. The Safari feature is called “Intersection Observer”

    So, to fix the issue and if using an iPhone or iPad, perform the following:

    Go to Settings > Safari > Advanced > Experimental Features – and turn on (toggle) “Intersection Observer”

    Voila!

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