Avada 7.4 Breaks Our Portfolio Display on Mobile and Tablet Devices

[Jetxpert-Envato]

#867449

Dear Avada or Community,

After updating to Avada 7.4, the Portfolio page or set-up on our website no longer displays on Mobile or Tablet devices. It displays well on Desktops.

To replicate the issue: Visit this website, then go to Services > Our Services (top menu). You will notice our services display properly on desktops, but not on mobile or tablet devices the display is blank or non-existent.

We performed the typical plugin conflict tests, and ensured our settings for Small, Medium, and Large screens are on or active. We also cleared all cache. Still, the issue remains.

Anybody experiencing the same issue? Got fix?

Thank you!

[Shaminder]

#867463

Hi @jetxpert-envato

No such issue has been replicated for your setup in our tests

Mobile: Temp Video here → https://tinyurl.com/yzotl49j
Tablet: Temp Video here → https://tinyurl.com/ye7vx2zk

The above tests are done using real devices and not emulator

Note that the Avada community forum is primarily for a user to user interaction.

If you would like hands-on assistance here, please register for support and create a support ticket as explained here → https://theme-fusion.com/avada-doc/getting-started/avada-theme-support

Thank you!

Shaminder

[Jetxpert-Envato]

#867508

Hi @Shaminder,

Thank you. Issue persists. You probably tested our website when we reverted back to Avada 7.3.1 (temporarily) to confirm Avada 7.4 was the culprit.

Yes, received your info via support ticket. Replied as well. Thank you!

Cheers!

[Jetxpert-Envato]

#867516

Hi @Shaminder,

Great news! Issue solved. We racked our brains, and it paid off.

Background:

The issues we reported were based on tests performed with an iPhone and iPad (i.e., Safari browser). Safari offers many experimental features that — if not activated — could impact the behavior of websites using Avada.

Solution:

Avada 7.4 — most likely — introduced a code change that necessitates the use of one key experimental feature used by Safari. The Safari feature is called “Intersection Observer”

So, to fix the issue and if using an iPhone or iPad, perform the following:

Go to Settings > Safari > Advanced > Experimental Features – and turn on (toggle) “Intersection Observer”

Voila!

[aarti28]

#867778

Portfolio wont work for me, both Chrome/Edge, just blank……..

[Jetxpert-Envato]

#867791

@aarti28,

Activate all experimental features available in Chrome and Edge, clear all cache (from within the browser), then close and restart each browser. If using a CDN and cache plugin(s), don’t forget to clear their cache as well. Did that help?

Cheers!

[aarti28]

#867805

spent hours trying to figure it out, clear all data/cache, anything i could do…..gave up after a while yesterday. Turned the laptop open this morning and suddenly both browsers work for the portfolio. Weird to say the least……..thx anyway

[Author]

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