Avada Forums Community Forum Avada 5.3 to 5.6 Update – Product Page Text Disappeared

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  • Pudsi
    Participant
    Post count: 4

    I have recently updated my Avada Theme from 5.3 to 5.6. After doing so, all the text from my ‘Product’ Pages disappears. After running the update I also updated all the necessary Plugins and Patches etc. After the update, the Product Page correctly displays the Image Gallery on the left hand side of the page, but everything on the right hand side fails to display. I have reverted to a backup so I am currently running version 5.3, hence there’s no issues at the moment. One of my product Pages can be seen here.

    Any help would be very gratefully received!

    brb1255
    Participant
    Post count: 2

    I have had the exact same problem but I was on a much more recent version of Avada.
    I am trying to restore from backup. Any help is greatly appreciated.
    Thank you.

    djzonemag
    Participant
    Post count: 1

    Everything was wiped from ours when we upgrade and support closed my ticket when I requested help.

    Michael
    Keymaster
    Post count: 715

    Hi @djzonemag

    No member of our team ‘closed out’ your support ticket, the system being email based simply requires you to reply back as per regular email communication.

    Our team member Sohaib replied to your support ticket stating that the WordPress login credentials provided did not work, we do need that info to be able to log in and assist you, please check the credentials and also ensure that there is no location based access block -> https://d.pr/i/fjTm8u

    I am re-sending your reply, please be sure to check your email inbox and reply in turn. In terms of the issue you experienced:

    “An error during update process: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    That error comes from your web server and not the actual update process. It could be that the servers disk space quota is full or the memory is low, this will need to be checked. For now, uploading the unzipped theme files will complete the update correctly, which we can help you with as soon as we have the correct access.

    Thank you kindly

    Michael
    Keymaster
    Post count: 715

    @Pudsi and @brb1255

    What needs to be clarified and understood is that a regular theme update process only updates the actual theme files on the web server. The database is not touched, thereby, your stored serialized page/post content and theme settings etc remain untouched.

    Rule of thumb and one of the reasons why we provide comprehensive and detailed update instructions, is for it to ensure updates are seamless. After you had updated, did you purge your caches? Are you running a child theme with modified files? Check them if you are. The theme update does not and cannot in itself, alter the actual Woocommerce product page/post content.

    I am going to re-post the theme update instructions here, be sure to go through them. As good practice and with the intention of keeping your site maintained, when a 3rd party plugin update is due, apply it. When a WordPress update is due, apply the update. When a theme update is due, apply the theme update. Do not wait 3/6/12/18 months before updating your assets. This is imperative.

    Releasing new features and shiny functions is only a portion of what our updates constitute. With the ever changing world of WordPress and technology, regular updates are provided so that you can keep your theme/site running smoothly and ahead of the curve

    When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:

    Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

    Important Update Info -> http://bit.ly/1FAmQpu

    How to Update -> http://bit.ly/1H8JGzo

    Fusion Patcher -> http://bit.ly/1QSd8Ol

    Avada Change log -> http://bit.ly/1EK5mAg

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    If you need assistance and guidance with this, please open a support ticket and our team will gladly help you

    Click Here To Get Avada Support

    Thanks you kindly

    Pudsi
    Participant
    Post count: 4

    @michael

    Thanks for your reply Michael.

    I did purge my caches before and after the update and I am not running a child theme.

    I am going to read through the instructions you kindly provided again and have another go!

    Thanks for your help.

    Michael
    Keymaster
    Post count: 715

    Hi @pudsi

    Do let us know how you get on and if you do need some guidance, we are here to help

    Thank you kindly

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