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  • daveralph
    Participant
    Post count: 4

    Hi
    Does anyone else have this problem?
    The audio element that is meant to show up in the Fusion builder isn’t showing up for me.
    Im updated to 6.1.1 and nothing?
    Can anyone help?
    Thanks

    daveralph
    Participant
    Post count: 4

    Apologies
    Found it, I hadn’t checked the box on in the settings.

    Ammar. S
    Keymaster
    Post count: 1741

    Hello @daveralph

    Glad to hear that you have worked this out, if you need further assistance with anything else, do note that you have a Grandfathered Support and can surely open a support ticket with our team.

    Click Here To Create An Account & Get Avada Support

    Thanks

    -Ammar

    makeck
    Participant
    Post count: 3

    Where to checked the box on setting. I don’t find it. Thanks for help!
    Regards Martina

    makeck
    Participant
    Post count: 3

    Solved!

    martingluckman
    Participant
    Post count: 2

    I am unable to see the Audio Element when I view the page after uploading Audio details. I can see it in the Builder Live option but not when it is saved and separately viewed. I only see the full URL instead of Audio Image.

    martingluckman
    Participant
    Post count: 2

    I found the solution myself. Avada v 7.4.2 does not support mp4 audio files. When I converted the mp4 audio file to mp3 audio file, it loaded properly and even the Audio Player is now showing properly in the website. Hope this helps. Requesting Avada Support to upgrade Audio file support for the lates mp4 files also.

    Thanks, Partha

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