alfiotondelliParticipantOctober 11, 2019 at 8:41 amPost count: 7mm2mmParticipantOctober 11, 2019 at 9:06 amPost count: 3
AVADA — please note!
Hi, alfiotondelli — I am seeing the same problem as well after updating to 6.1.0.
Thumbnails in Recent Posts have been changed to flex slider. The image does not appear until you roll over and click on the arrow or the two buttons below the space where the image should be. Why there are two buttons I don’t know, as I only have one thumbnail.
AVADA please note!!alfiotondelliParticipantOctober 11, 2019 at 9:11 amPost count: 7
Exactly! A great problem for a news site like our site…boatbreakersParticipantOctober 11, 2019 at 9:15 amPost count: 1Ammar. SKeymasterOctober 11, 2019 at 9:15 amPost count: 2227
Both of you have valid Grandfathered Support can easily open a support ticket with our team regarding this, can you please open a support ticket and also please include your site details, we will be needing the site details such as WP admin to check the issue properly.
Because the ThemeFusion Community Section is only meant for community discussions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
-AmmaralfiotondelliParticipantOctober 11, 2019 at 9:21 amPost count: 7
Support told me to deactivate al plugins… It doesn’t work… I reinstall 6.0.3 version. Support is not so usefulalfiotondelliParticipantOctober 11, 2019 at 9:23 amPost count: 7
Many of us have the same problem after upgrading to version 6.1.0, this is a bug in the version.Ammar. SKeymasterOctober 11, 2019 at 9:23 amPost count: 2227
I responded to your support ticket for basic troubleshooting steps, as there were no WP admin (user/pass) details in the ticket, you need to respond back with your details as instructed in the ticket at the end of troubleshooting details so we can get you the assistance needed, it is not possible to check the issues without proper and complete details.
Looking forward to your response.
-AmmaralfiotondelliParticipantOctober 11, 2019 at 9:58 amPost count: 7
I restored 6.0.3 and all works. I will wait next update…Ammar. SKeymasterOctober 11, 2019 at 11:08 amPost count: 2227Ammar. SKeymasterOctober 11, 2019 at 1:21 pmPost count: 2227
There is an update on this, please update to 6.1 and then apply both the new patches we have just released, this will fix the flexslider issue and your featured image should be back.
ThankschavandrewParticipantApril 9, 2020 at 1:01 amPost count: 1
This is actually hilarious, this is an update that has caused universal errors/problems for anyone who essentially did an update, thus leading anyone with logic to realize this is indeed a bug on your end and should have been dealt with/fixed on your end. Instead, you require users of the platform to pay for support in order for you to update a line in the code. It is an intuitive plug-in, I just wish the people behind it would make the proper updates accordingly instead of banking off of known bugs caused on your end.Ammar. SKeymasterApril 9, 2020 at 8:05 amPost count: 2227
I see that you have responded to a 6 months old thread but I do not find what is the issue that you are facing right now? can you please shed some light on what issue is it that you are facing? also the issue was indeed fixed on our end, an update was released for this along with patches as can be seen above, nowhere above we have asked any customer to pay us so I am not sure where is that coming from? since most of them have GrandFathered Support and you can read more about it here => https://theme-fusion.com/documentation/avada/getting-started/avada-grandfathered-support/
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