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To help speed along your request, we require that you follow the steps below before posting a new topic on the forum. This is for the benefit of everyone and will help make the entire forum more efficient. It's very important and we ask that everyone who posts follow these steps.
Step 1 – Always check the Documentation and the Knowledgebase Section. Most questions can be answered in those areas.
Step 2 – Always perform a Forum Search before you post, its very possible your issue has already been brought up and has been answered.
Step 3 – If your question has not been brought up, then please post a new topic. Always include: your site URL, detailed information about the issue, possible screenshots of the issue. To help speed the process up, quickly post a second reply and include your WP and FTP login info and be sure to check the “set as private reply” checkbox so only our team will see.
Step 4 – Patiently wait! We strive to get you answers as quickly as possible. Do not BUMP your thread, it will take 2X as long to get a reply because we answer threads from old to new.
Step 5 – Lets All Be Civil. The vast majority of users are very helpful, patient and kind, and so are we. We greatly appreciate this type of behavior. If posts are ever made that fall outside of this realm, we will remove them and could possibly remove the user account. So lets all be happy people.