Avada › Forums › Community Forum › “The purchase code is already being used on another domain.” › Reply To: “The purchase code is already being used on another domain.”
You can log into your support account, navigate to the “Purchase Code” tab and manage the sub-domain and top-level domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you kindly
