Avada Forums Community Forum License Reply To: License

Ammar. S
Keymaster
Post count: 2157

Hello @Lukehall

The change in support policy and duration was actually introduced by ENVATO (ThemeForest) and not from ThemeFusion (Avada Authors) we actually introduced GrandFathered Support for our legacy customers that purchased Avada before the policy period was introduced and you can read all about it here => https://theme-fusion.com/documentation/avada/support/avada-grandfathered-support/

This clarifies our position towards our customers, however as an author selling on a platform, we have to abide by the rules set for every author thus the 6 month support period has to be followed, with that being said please know that the support is account bound, that means you do not need to purchase support for every single license, one support and you can open issues for all of your 10 sites.

Thanks

-Ammar