Mostly this happens due to Cross origin error. Check if your site is set to https by going to WordPress admin panel dashboard → Settings ⇒ General. Check the WP and site URL. If your site is on https then ensure your url are also set to that
Note that the Avada community forum is primarily for a user to user interaction.
If you would like hands-on assistance here, please register for support and create a support ticket as explained here → https://theme-fusion.com/avada-doc/getting-started/avada-theme-support