Avada › Forums › Community Forum › Avada 5.3 to 5.6 Update – Product Page Text Disappeared › Reply To: Avada 5.3 to 5.6 Update – Product Page Text Disappeared
No member of our team ‘closed out’ your support ticket, the system being email based simply requires you to reply back as per regular email communication.
Our team member Sohaib replied to your support ticket stating that the WordPress login credentials provided did not work, we do need that info to be able to log in and assist you, please check the credentials and also ensure that there is no location based access block -> https://d.pr/i/fjTm8u
I am re-sending your reply, please be sure to check your email inbox and reply in turn. In terms of the issue you experienced:
“An error during update process: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
That error comes from your web server and not the actual update process. It could be that the servers disk space quota is full or the memory is low, this will need to be checked. For now, uploading the unzipped theme files will complete the update correctly, which we can help you with as soon as we have the correct access.
Thank you kindly