On September 1st, 2015, Envato changed their terms and conditions for item support and introduced paid item support for Themeforest and CodeCanyon. When you purchase a theme, you will be granted an inclusive 6 months of hands on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee. Please continue reading below to learn more about item support, or read Envato’s ‘What Is Item Support?’ article.
How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your Avada purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link. Click here to view an example.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the Avada Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
What Will Happen If I Do Not Renew The Item Support?
The only thing that changes is that you will not be granted access to hands on support. You will however continue to receive theme updates that contain bug fixes, patches and new features and access to our online documentation, help files, video tutorials, and the community forum.
When Can I Renew The Item Support?
There are 3 scenarios for when you can extend or renew item support; At the time of purchase, during your support period, and after your item support has expired.
At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.
Support Upgrade – At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.
Support Extension – Extend item support before it expires. This will cost 50% of the list price, or 62.5% on the item price.
Support Renewal – Renew item support once it has expired. This will cost 70% of the list price, or 82.5% on the item price.
Grandfathered Support applies to any customer that will have purchased Avada PRIOR September 1, 2015. This entitles qualifying customers to continue receiving hands on support via our system for as long as we continue to develop and maintain Avada. For more information on Grandfathered support, please read this article.