You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription. For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.
Step 1 – Login to your ThemeForest account and go to the Downloads tab.
Step 2 – Locate your Avada purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Renew Now’ link. Click here to view an example.
Step 3 – Click the ‘Renew Now’ link, and it will redirect you to the Avada Theme’s item page.
Step 4 – On the right hand side, click the ‘Renew Support’ button.
Step 5 – Once you click the ‘Renew Support’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.