Avada Registration and Licensing FAQ

Avada Registration and Licensing FAQ

19/08/2021

With Avada 7.3 and up, you will find an improved, streamlined registration method that makes it possible for you to start building your new Avada website even faster than before. You will no longer be required to generate an Envato token key to register. Instead, just copy the purchase code and add it to the Avada Dashboard registration field. Please see below for more detailed information and answers to some frequently asked questions about Avada Registration and Licensing.

Where do I find my Avada purchase code?2021-04-20T07:51:30+00:00

Login to your Themeforest marketplace account (themeforest.net) and navigate to the ‘Downloads’ section, or if you have just purchased the Avada theme check your email inbox for the Envato email purchase confirmation that does include the item purchase code -> Click here to see the download page.

Download ThemeForest Purchase Code
I have updated to Avada 7.3, and now it says, “Avada Product Registration Needs To Be Updated”. What does this mean?2021-03-31T10:55:50+00:00

If you have updated to Avada 7.3 and have not yet re-registered your Avada website with a purchase code as explained in this help file, the Envato token key will only continue to be valid for an additional ten (10) days.

Once the ten (10) days are concluded, the Envato token key will be rendered invalid. This will not cause your site to break or to stop functioning normally. However, you will be required to register the website with a purchase code.

What is the token key grace period?2021-03-30T08:46:58+00:00

If you have updated to Avada 7.3 and have not yet re-registered your Avada website with a purchase code as explained in this help file, the Envato token key will only continue to be valid for an additional ten (10) days.

Once the ten (10) days are concluded, the Envato token key will be rendered invalid. This will not cause your site to break or to stop functioning normally. However, you will be required to register the website with a purchase code.

Will a token key work after Avada 7.3?2021-03-30T08:02:35+00:00

From Avada 7.3 and beyond, a token key is no longer required and will not work for registration purposes. For any Avada website older than version 7.3, the token key used for registration will continue to work until the website is updated to Avada 7.3 or beyond.

What will happen if I decide not to update to Avada version 7.3?2021-03-30T08:14:19+00:00

In short, nothing will happen. We do, however, encourage you to make sure that you keep WordPress, Avada, and your plugins updated at all times. When you decide to update please be sure to follow these detailedinstructions.

I have multiple Avada licenses. How can I tell which license belongs to which website?2021-04-20T07:23:07+00:00

Log into your support account, and navigate to the purchase codes tab.

Will I be able to set up a Staging site for testing purposes?2021-09-01T07:45:19+00:00

Yes, per license, you can use one dedicated staging site. If the domain you are working on matches one of the patterns below, our system will automatically register it as a staging site. Domains that match none of these patterns currently won’t qualify as staging sites.

TLDs – Top-level Domains (domain endings)
  • *.dev (example.dev)
  • *.local (example.local)

  • *.staging (example.staging)
  • *.test (example.test)

Subdomains (domain prefixes)
  • dev.* (dev.example.com)

  • local.* (local.example.com)

  • staging.* (staging.example.com)

  • test.* (test.example.com)

  • wpdev.* (wpdev.example.com)

  • webdev.* (webdev.example.com)

  • devsite.* (devsite.example.com)

Staging domains of hosting providers
  • stagingN.* (where N is an unsigned integer)
  • *.wpengine.com
  • *.flywheelstaging.com
  • *.dreamhosters.com

  • *.kinsta.cloud
  • *.pantheonsite.io
  • *.myftpupload.com

  • *.cloudwaysapps.com

  • *.staging.wpmu.host
  • *.pressdns.com

  • *.wpcomstaging.com

  • *-liquidwebsites.com
  • *.wpstage.net

Local setups
  • *localhost*

  • 127.0.0.0
Does a Staging site require an additional license?2021-03-30T08:08:01+00:00

No, it does not require an additional license. Provided that you follow our recommendations for Staging site setups, our system will recognize it.

How many Staging sites can I set up?2021-03-30T08:09:06+00:00

You can set up one Staging site for each Avada license that you own.

Do I need to buy a new license if I use Avada on a sub-domain?2021-08-10T09:44:03+00:00

This will actually depend on the use case. Licenses in general, apply to the end product you use them for. Usually, this end product will be a website with a specific topic. If you use sub-domains where the topic of the site is not identical or the general design is different, then these sub-domains represent own end products, thus you will need one license per sub-domain.

Only in cases where the topic and general design of your sub-domains match the purpose of your main site, it is fine to go with one license. In the latter case, you can contact us, and after review, we can enable your license for usage with sub-domains.

Examples
Multiple sub-domains as multiple end products

Suppose you do a website where you present different branches of your business in different cities or countries. Thus, you create two different sub-domains: brancha.my-business.com and branchb.my-business.com. If the purpose of each of the sub-domain sites is a bit different or the general design is different, you have created different end products. So in this case you need one license per sub-domain.

Suppose you do a website for a retailer of apples and a retailer of pears, both hosted on your main domain. Thus, you create two different sub-domains: apple-retailer.my-grocery-hosting.com and pear-retailer.my-grocery-hosting.com. Your end products here clearly are the websites for each of the merchants, so in this case you need one license per sub-domain.

Multiple sub-domains in one end product

Suppose you do a website where you present different departments of the same local company. Thus, you create two different sub-domains: sales.my-business.com and customercare.my-business.com. If the departments are presented in a way that uses the same general design as your main site, they count towards a single end product. So in this case you don’t need extra licenses per sub-domain.

Suppose you do a website for a grocery store and among other goods, you sell apples and pears. To show your supplies, you create two different sub-domains: apples.my-grocery-store.com and pears.my-grocery-store.com. Your end product clearly is the website for the grocery store, so you only need one license.

If I need to change the domain of my website, must I reregister the website with the purchase code?2021-04-15T10:05:37+00:00

In case the domain of your website needs to change, this will be possible. Transferring a license to a different domain permanently (when the license owner changes or the website using the license is abandoned), will work too. However, to ensure that the website is actively registered, please follow these steps:

  • Before you switch domains, first deregister the purchase code inside of the Avada Dashboard.

  • After the domain has been switched, reregister the purchase code inside of the Avada Dashboard.

I have more active Avada websites than licenses. What should I do?2021-03-30T08:10:40+00:00

Envato’s licensing terms and conditions stipulate that a regular license is required per domain install of the theme. You can purchase the required Avada licenses on Themeforest.

I need to bulk purchase Avada licenses. Can you offer me a discount?2021-03-30T08:11:47+00:00

In terms of bulk discounts, individual discounts, charitable discounts, etc., Envato does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event, please do sign up for our newsletter.

Does Avada offer a developer license?2021-04-20T07:24:05+00:00

Unfortunately, Envato does not provide a developer licensing option. For licensing FAQ’s please go here.

Does Avada offer unlimited domain licensing?2021-04-20T07:24:20+00:00

Unfortunately, there is no provision for multi-domain licensing. Envato’s licensing terms and conditions stipulate that a regular license is required per domain install of the theme.

Do I need to set up a support account?2021-03-30T08:41:41+00:00

The Avada support team is ready to assist you at any time, and we encourage our customer base to engage with our team and build a relationship. You can contact our team by submitting a support ticket here.

If for some reason you can’t submit a support ticket, you can contact us via this contact form.

I purchased an Avada license on behalf of a customer. How can my customer access Avada support?2021-03-30T08:13:02+00:00

Request that they register a support account, using the provided license code and by following these instructions.

Can I transfer a license from my support account to my client?2021-03-30T08:15:19+00:00

Yes, you can, at an Avada support level. To clarify, whoever purchases the theme license via Themeforest, is the rightful owner of the license. According to Envato, the ownership of a license can’t be transferred between individuals or marketplace accounts. At an Avada support level, the following scenarios are possible:

  • If you have not registered the purchase code within your support Dashboard, you can request that your customer registers a support account using the provided license code, and by following these instructions.
  • If you have already registered a purchase code within your support account and would like to pass it on to your client so that they can register their own support account, you can deregister the purchase code from within your support Dashboard.
I have a WordPress multisite installation. How many licenses do I need?2021-03-30T08:43:43+00:00

Envato’s licensing terms and conditions stipulate that a regular license is required per domain install of the theme.

Why do I need to register my Avada website?2021-03-30T08:43:30+00:00

To ensure that:

  • You will receive future theme updates.

  • You will receive future plugin updates.

  • You will receive future maintenance patches.

  • You will receive access to all future prebuilt websites that are released.
  • You can set up a Staging site for each Avada license you own for testing purposes.
What are the terms and conditions for licensing?2021-04-20T08:19:20+00:00

Envato’s licensing terms and conditions stipulate that a regular license is required per domain install of the theme. You can also take a look at the licensing nuts and bolts.

Is the Avada purchase code the same thing as a license key?2021-04-20T07:22:52+00:00

Yes, they are the same.

If I purchase an Extended License, can I use it for multiple clients or projects?2021-04-20T07:41:08+00:00

No. The Extended License is still limited to a single end product. For more information, please the Extended License terms.

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