1.) I Can’t Install The Required and Bundled Premium Plugins
If the ‘Install’ button on the required and bundled Premium plugins (Avada Core, Avada Builder, Avada Custom Branding, Slider Revolution, LayerSlider WP, Advanced Custom Fields PRO, Avada Custom Branding, and Convert Plus) is grayed out, this is because you have to register your purchase first. Once you’ve registered your purchase successfully, you’ll be able to install and activate these plugins.
2.) The Site Crashes When I Activate The Plugins
This may be due to your server’s PHP configuration limits and will require that these configurations limits be increased. For most, these limits can be increased without having to contact your hosting provider. However, in rare cases some hosts can restrict manual intervention and that will require you to contact your hosting provider to increase the limits for you. Here is a detailed help file explaining how to update the PHP configuration limits.
3.) Updating The Bundled Slider Plugins
Avada does include updates for our premium slider plugins, Slider Revolution and LayerSlider WP, and you do not require additional licensing in order to use the bundled plugins with Avada. As of Avada version 5.4.1 and higher, you now have the ability to update bundled premium plugins outside of theme updates. To update the premium sliders, simply go to Avada > Plugins / Add-ons section, and click the ‘Update’ button. Before updating premium plugins, please always make sure Avada is on the latest available version.
4.) Unable To Update The Plugins
When you update a plugin, it fails, and you see this message onscreen:
“Plugin installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP before attempting to reinstall it.”
This indicates a server folder permissions issue as the removal of old plugin should be automatic on update. Deleting of plugins on a server can be blocked for certain user levels as permissions will be different on each host. Please check here the Permission Scheme for WordPress or contact your hosting provider to fix the permission issue. You can also manually remove the plugin folder under /wp-content/plugins directory via FTP, and then, reinstall the plugin via the Avada > Plugins / Add-ons section.
5.) Issues With Registration
If you’re experiencing issues with Registration and are certain that you followed the new Registration process fully, please contact your hosting provider and have them check to see if they are blocking our server. (These URL’s must not be blocked :: api.envato.com | https://theme-fusion.com | https://updates.theme-fusion.com) If your hosting provider confirms that they are not blocking our service, please submit a support ticket to our team so that we can investigate this further.
6.) Fallback Method for Plugins
If Token Registration continues to fail and you can’t install the premium plugins, an alternative is to go to your Support Desk, then switch to the Product Registration tab. In the provided field, enter your Personal Token Key and click ‘Submit Code’. You’ll see a success notification and buttons to download the Avada Core, Avada Builder, Slider Revolution, LayerSlider WP, Advanced Custom Fields PRO, Avada Custom Branding, and Convert Plus plugins.
7.) Fallback Method For Prebuilt Sites
For an alternative method to download and install the Avada Prebuilt Websites, please see our Alternate Prebuilt Website Import Method help file.