Support Desk

31/07/2018

We've improved our ThemeFusion account setup that will help you track and manage your support tickets, account info, tokens and plugins. Once logged in to your account you will see 4 tabs: Support, Register Envato Code, Avada Plugins, and Account. Please read below to learn more about each of these tabs.

How To Register A Support Account

Support Tab

This tab allows you to view your ticket history. On this tab, you'll see the status, title and date for each of your ticket. Your support tickets are organized from oldest to newest and each page displays 25 tickets at a time.

Status Definitions

  • Active - Your ticket will show this status when your ticket is active.
  • Closed - Your ticket will show this status each time your support ticket has been replied to by a support representative. Being email based, if you need to send another reply please do so as you would reply to any normal email.

Register Envato Code Tab

This section is where you register your purchase code or token key. Registering your code grants you access to create support tickets and the option to download all bundled and required plugins from the 'Avada Plugins' tab.

Register your purchase code or token key in the field provided. For a valid registration you will see this notice on-screen, and for an invalid code you will see this notice on-screen. Always double check that you have copied the code correctly, it is easy to miss a digit or two.

You can register as many purchase codes as you would like in the 'Register Envato Code' tab. Each will be displayed at the bottom of this tab window. You are required to allocate a purchase code to a website URL in order to submit support tickets. To see an example of this, click here.

You can also use your token key to bulk register all of your existing purchase codes. Doing this gives you the option to select/deselect any and all purchase codes for registering in your account. To see an example of this, click here.

Avada Plugins Tab

This tab is where you can download the Avada required plugins (Fusion Builder and Fusion Core) and bundled plugins like Revolution Slider, Layer Slider, ConvertPlus and Advanced Custom Fields plugin.

Account Tab

This tab is where you can edit your account information. You can change your name, contact info, and biographical info . You can also reset your password and account nominated email address.

Recent Posts

Recent Tweets

For privacy reasons Twitter needs your permission to be loaded. For more details, please see our Privacy Policy.
I Accept