To Run Avada We Recommend
For legacy environments, Avada also works with PHP 5.6.20+ and MySQL 5.0+, but these versions have reached their end of life cycle and thus may expose your site to security vulnerabilities. Please note that all PHP versions below 7.3 have reached their end of life cycle and should no longer be used.
If you run into any issues, our support team is always here to help. Simply submit a ticket here and one of our support experts will help.
Hosting is more secure when PHP applications, like WordPress, are run using your account’s username instead of the server’s default shared username (www or www-data). The most common way for hosting companies to do this is using suPHP. Just ask your potential host if they run suPHP or something similar. We recommend using WP Engine or Blue Host for all your hosting needs.
Recommended PHP Configuration Limits
Many issues that you may run into such as: the white screen of death, your demo import fails, empty page content with Avada Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
How To Verify Your Current PHP Limits
You can verify your PHP configuration limits in WordPress and Server Environment areas of the System Status page. From the WordPress Sidebar, go to Avada > Maintenance > Status. In addition, you can always contact your host and ask them what the current settings are and have them adjust as needed. Please note that many hosts will try to keep the PHP limits low without reason. However you are paying for it and therefore should be getting your money’s worth.