Register Your Purchase Via Token Key
As of Avada version 5.0 the 3-step Product Registration process has been replaced with a new Token Registration method. This change was precipitated due to Envato soon deprecating their old API in favor of new and improved API management. This new setup allows for a faster, more reliable and secure setup. Token Registration will be required to receive automatic updates, Avada demos and premium plugins (to install and update the Revolution and Layer Sliders).
How Does This Affect Users Updating To Avada 5.0 From Avada 4.0.3 and Older?
If you had previously registered your purchase to receive auto theme updates, in Avada 4.0.3 or older, you will still see the update notice in the WP Dashboard > Updates section of your WordPress Dashboard when Avada 5.0 is released. However, once you have updated to Avada 5.0 you will have to re-register your product using the new Token Registration method to receive automatic updates, Avada demos and premium plugins (to install and update the Revolution and Layer Sliders).
Generating A Personal Token
Please follow the instructions provided below closely and carefully. Make sure to also read all the notices that you’ll encounter throughout the process. If you encounter an error when entering your Personal Token into the Product Registration field, please see our ‘Invalid Token?’ section below. Registering your theme enables the following features:
How To Generate A Personal Token
Step 1 – Login to the ThemeForest account that was used to purchase the Avada theme.
Step 3 – Enter a unique name in the ‘Token Name’ field. You can use any name that will be easy to remember and associate, for example: Avada
Step 4 – Under the ‘Permissions Needed’ section, make sure the following checkboxes are checked:
Step 5 – Check the ‘Terms and Conditions’ checkbox, then click ‘Create Token’. You’ll now see the ‘Success!’ page with your Personal Token displayed.
Step 6 – Copy and save your Personal Token to a safe place and log into your website’s Avada > Product Registration tab and paste your Personal Token into the provided field. Click the ‘Submit’ button to verify.
Step 7 – If you see a green check mark beside your Personal Token, you have successfully registered your product. Having issues? Check our ‘Invalid Token?’ section.
Managing Your Personal Tokens
Make sure that you save and store any tokens that you generate, in a safe place. Copy them to a plain text file or word document and store in a secure folder on your PC/Mac. Envato displays a notice of acknowledgement that you’ve copied your Personal Token key and have stored it safely and that you understand that if you lose it, you’ll need to re-generate a new token. This notice also informs you that Envato isn’t going to store this key for you because of security reasons. Once you check the checkbox, click ‘Woohoo! Got it’ to be redirected to the ‘My Apps’ page. Here, you can edit your Personal Tokens’ permission settings or delete them. You can also view the applications you’ve registered or granted access to on this page.
If you encounter the error above after entering your Personal Token into the Product Registration field, you may have missed a step in generating your Personal Token. Please continue reading below for the likely causes of why your Personal Token may be invalid. If you’ve checked all the likely causes below and you’re still getting the ‘Invalid Token’ error, please do send us a support ticket so our team can have a look. Please add the supplied information of date and time, plus the CF-RAY error code, which greatly assists troubleshooting from Envato’s end.
1.) The Token Doesn’t Have Access To The Required Permissions
When generating a new token, make sure the following Permissions are checked; View Your Envato Account Username, Download Your Purchased Items, Verify Purchases You’ve Made and List Purchases You’ve Made. We require these permissions in order to verify if your Avada purchase is valid and to be able to download automatic updates for the theme. If you’re already using an existing Personal Token, you can go to your ‘My Apps’ page and edit the token’s permissions from there. Simply click the ‘Edit’ button and check the required permissions.
2.) Missing Characters When Copied From ThemeForest
When copying your Personal Token key, make sure you don’t miss any characters. It’s a simple thing to miss, but it still happen frequently. If you’re copying your Personal Token from a text editor program like MS Word or Notepad, make sure you don’t copy any extra characters such as spaces, as well.
3.) The Personal Token In Use Has Been Deleted
Make sure the Personal Token you’re using still exists in your ‘My Apps’ page. If it has been deleted or no longer exists, you’ll need to generate a new Personal Token and use that in your Product Registration instead.
4.) Token In Use Is Registered Under The Wrong ThemeForest Account
If you have access to multiple ThemeForest accounts, make sure you’re logged into the correct account that you’ve purchased Avada with. Generating a Personal Token using an account that doesn’t have Avada purchased will render the token invalid when used in Avada’s Product Registration field.
If you’re experiencing difficulty with downloading and installing the offloaded plugins and demos, then please see the fallback methods below.
1.) Contact Your Hosting Provider First
If you’re experiencing issues with Token Registration and are certain that you followed the new Token Registration process fully, please contact your hosting provider and have them check to see if they are blocking our server. (These URL’s must not be blocked :: api.envato.com | https://theme-fusion.com | https://updates.theme-fusion.com) If your hosting provider confirms that they are not blocking our service, please submit a support ticket to our team so that we can investigate this further.
2.) Fallback Method for Premium Plugins
If Token Registration continues to fail and you can’t install the premium plugins, an alternative is to go to your Support Desk, then switch to the Product Registration tab. In the provided field, enter your Personal Token Key and click ‘Submit Code’. You’ll see a success notification and buttons to download the Revolution Slider and Layer Slider plugins.
3.) Fallback Method For Demos
For an alternative method to download and install the Avada Demos, please see our Alternate Demo Import Method help file.