If you encounter the error above after entering your Personal Token into the Product Registration field, you may have missed a step in generating your Personal Token. Please continue reading below for the likely causes of why your Personal Token may be invalid. If you’ve checked all the likely causes below and you’re still getting the ‘Invalid Token’ error, please do send us a support ticket so our team can have a look. Please add the supplied information of date and time, plus the CF-RAY error code, which greatly assists troubleshooting from Envato’s end.
1.) The Token Doesn’t Have Access To The Required Permissions
When generating a new token, make sure the following Permissions are checked; View Your Envato Account Username, Download Your Purchased Items, Verify Purchases You’ve Made and List Purchases You’ve Made. We require these permissions in order to verify if your Avada purchase is valid and to be able to download automatic updates for the theme. If you’re already using an existing Personal Token, you can go to your ‘My Apps’ page and edit the token’s permissions from there. Simply click the ‘Edit’ button and check the required permissions.
2.) Missing Characters When Copied From ThemeForest
When copying your Personal Token key, make sure you don’t miss any characters. It’s a simple thing to miss, but it still happen frequently. If you’re copying your Personal Token from a text editor program like MS Word or Notepad, make sure you don’t copy any extra characters such as spaces, as well.
3.) The Personal Token In Use Has Been Deleted
Make sure the Personal Token you’re using still exists in your ‘My Apps’ page. If it has been deleted or no longer exists, you’ll need to generate a new Personal Token and use that in your Product Registration instead.
4.) Token In Use Is Registered Under The Wrong ThemeForest Account
If you have access to multiple ThemeForest accounts, make sure you’re logged into the correct account that you’ve purchased Avada with. Generating a Personal Token using an account that doesn’t have Avada purchased will render the token invalid when used in Avada’s Product Registration field.
5.) The Token Doesn’t Work
It’s important that you generate the token on the ‘Create A Token’ page, and NOT the ‘Register Your App’ page. This area is accessed by the My Apps link, but is not the place to generate a personal token. When clicking the Generate A Personal Token link, you will be redirected to the ‘Create A Token page’ either immediately if you are logged in, or after you log in. Just wait until that page loads, and don’t follow any other links.