Setting Up A FAQ Page

11/02/2016
IMPORTANT NOTE – The FAQ Page Templates have been deprecated for Avada 5.0 in favor of an FAQ element, for improved design/layout flexibility and is only available in Avada version 5.0 or higher.

Avada includes a Frequently Asked Questions (FAQ) element that enables you to insert a FAQ posts anywhere within a page, multiple pages, anywhere on your site. A FAQ section is useful for when you’d like to display common questions or information about products or services you offer which your users frequently ask about. The FAQ post can be organized into categories and can be filtered by your users. To learn how to create individual FAQ posts and how to create a FAQ section on the page, continue reading below.

Creating A FAQ Post

Before adding a FAQ element to page, you should first create one or more individual FAQ posts. FAQ posts are the common questions that you’d like to provide answers to, for your users. Continue reading below for more information on how to create a FAQ post.

Step 1 – Navigate to the ‘FAQ’ tab on your WordPress Admin Sidebar and select ‘Add New’ to add a new FAQ post.

Step 2 – In the ‘Title’ field, enter the question you’d like to provide an answer for. For example, if you’re selling physical products, a good question could be How much does shipping cost, to the US?.

Step 3 – In the WordPress Content Editor, enter the answer to the question in the ‘Title’ field. You can use the Fusion Builder to design, layout add elements to the content of the FAQ.

Step 4 – Assign a category to the FAQ post. This will allow your users to filter the FAQ posts according to their category. To assign a category to a FAQ post, locate the ‘FAQ Categories’ box on the right side of the page, and click the ‘+Add New Category’. Alternatively, if the category already exists, simply check the corresponding checkbox.

Step 5 – Once done, click ‘Publish’.


Creating A FAQ Section on Your Website

Once you’ve created your FAQ posts, you will use the FAQ element to display anywhere within a page, multiple pages of your website. This element has a number of options for you to configure and can be used with any column element. Continue reading below to learn how to deploy the FAQ element.

Step 1 – Create a new page or edit an existing one.

Step 2 – Add a new container, or add a column to an existing container. The FAQ element can be used with any column size, such as 1/1 or 1/2 etc.

Step 3 – For the column you’d like to add the FAQ element to, click the ‘+ Element’ to bring up the ‘Elements’ window. Locate the FAQ element and click it to open it’s options window.

Step 4 – Configure the options to your preference. You can for example choose which categories to include or exclude, display or hide featured images, element visibility, and more.

Step 5 – Once done, click ‘Save’.


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