All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation, Knowledgebase and video tutorials.
Envato clarifies item support here http://themeforest.net/page/item_support_policy
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme, we suggest enlisting the help of a developer.
How To Start Receiving Support
Step 1 – Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net. If you purchased Avada through Envato’s guest checkout please view this link to create an Envato account before receiving item support.
Step 2 – Once you are signed up, you need to sign into our support center with your new account.
Step 3 – Follow these steps before you submit a support ticket.
Step 4 – To create a new ticket, visit this pageClick Here To Setup Your Support Account